Dee Byrnes of the Disney Institute will share insights for developing strong collaborative cultures within organizations with the MPISCC community. Their approach, which is centered on 3 foundations — Leadership, Service and Engagement — highlights how Disney has become one of the top internally and externally branded and influential companies ever.
Disney Institute uses business insights and time-tested examples from Disney parks and resorts worldwide to provide relevant illustrations and engaging stories that help organizations develop their own customer-experience cultures. For nearly three decades, Disney Institute has helped professionals discover ways to positively impact their organizations and the customers they serve through immersion in leadership, service and employee engagement. Unique to Disney Institute is the opportunity to go behind the scenes in a “living laboratory” to observe firsthand how Disney methodologies are operationalized and how they can be adapted and applied to any work environment.
What’s In It For the MPISCC Member?
Planners and suppliers alike succeed through developing an organizational culture that enables extraordinary experiences for employees, clients and attendees. How can you find and nurture great talent, and foster an environment of outstanding teamwork and effective communication?
Whether you’re an individual business owner, a corporate planner or work with a team of 2 or 2,000, this session offers practical takeaways that can help you and your team work more effectively and exceed expectations.
You will learn:
How to shape your organization’s culture based on desired employee behaviors, and select people who are a right fit for your culture.
How to adapt training strategies that ensure employees are confident in their roles by creating a holistic plan that drives employee engagement.
How to develop high-quality communications that strengthens your organization’s culture and engages your employees.
How to create a supportive environment through genuine care, including employee recognition and the elimination of workplace hassles.
CMPs can earn education credits toward their certification by attending this program.